Virtual assistant UNA: a friend, not a threat to colleagues
UNA’s experience demonstrates that the AI does not take over jobs, but provides support to those who are overloaded, offers career development opportunities to those who wish to re-train, and inspires those who follow the development of the customer service representative profession in the digital age.
Technology is Crucial to Preserve the Lithuanian Language
Communication has already been shifting into the digital space for quite a while. It is entirely common to communicate through technology and web applications, but there are certain challenges and issues.
Virtual assistant IEVA significantly reduces burden on customer service professionals
Virtual assistant IEVA provides useful advice all day to about 30 people daily, including during holidays. During the difficult time of the pandemic IEVA functions as an effective channel of information.
Mona: the first virtual assistant in a central bank in Europe
Mona, the virtual assistant of the Bank of Latvia, offers first-level support at any time of the day and at any place. 30% of consultations are provided after working hours of the Customer Support Centre.