AI solution reduces customer service workload by 25%
messages during one year
customers per month
of conversations serviced by the virtual assistant
EMPLOYEE’S WORKLOAD covered by Signe
"Every single month thousands of people apply for eParaksts mobile, the possibilities of eSignature expand and our residents are better motivated to use the digital passport and secure electronic signature provided by the state. Signe is tasked with providing immediate assistance so that people do not have to waste time waiting in call queues or writing emails,"
Agnese Brūvere, the head of E-services Department of LVRTC, explains
Signe is constantly acquiring new knowledge and scenarios are constantly being updated. Work is being done on a common solution — a common national virtual assistant platform — to provide other authorities with access to Signes’ knowledge. In the near future Signe will probably be able to communicate in English and Russian as well.
The virtual assistant was developed in cooperation with the Culture Information Systems Centre (KISC) and e-signature and customer service experts of LVRTC and is based on the resources and the current infrastructure of the Hugo.lv platform.