AI Chatbot for Utility Customer Satisfaction

Recruit an intelligent virtual agent that can hold smart conversations and offer personalized experiences to your customers at the time, channel and language of their choice. Any customer issue can be addressed instantly and effortlessly now!

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How can AI-powered chatbots transform your business?

Our AI-powered chatbots can provide personalized support to your customers. Sophisticated Natural Language Processing (NLP) algorithms enable intelligent virtual agents to understand free text inputs despite of incorrect spelling or orthographic mistakes, interpret everyday language and hold meaningful multilingual conversations any time and any place, and on any smart device.

 

Provide uninterrupted customer support

Intelligent chatbots eliminate negative customer experiences and reduce wait-times by promptly guiding them to the information they need in their native language, in text or voice format, and via their preferred communication channel.

 

Save costs and improve efficiency

Building a chatbot will cost you less than hiring a dedicated human employee, and will save a lot of manhours spent on monotonous and repetitive tasks.

 

Choose AI that speaks your customers’ language

Avoid miscommunication, establish trust, and let people express themselves easily! Tilde has achieved excellence in developing machine learning-based solutions for most European languages, providing the leading text and voice processing solutions for the Baltic languages.

 

Automate up to 80% of your customer conversations

Each company is different and unique – as is each chatbot performing different functions. Unleash the potential of your chatbots to:

customer FAQ

 

Respond to customer FAQ and standard information requests

fixing issues

 

Help fixing simple technical issues

Client feedback

 

Collect customer feedback

Electric

 

Request technical support service

Electricity

 

Share energy/ water/ gas-saving tips

Emergency

 

Report technical accidents or service interruptions

 

Showcase

Conversational AI: Insights

Signe

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