Practical examples: how to overcome the challenges of the digital age
"As a result, we offer an advanced mobile app for any smartphone user to have a bank in their pocket, as well as a code card for those that are not interested or do not want to start using the latest payment options. To maintain excellent customer service, we have to test customer experience regularly and remembered that our digital services will be compared at the global, not local level,"
Mr. Bēziņš explains
"The company used to receive approximately 400 calls per day, but as the number of shipments rapidly increased the number of calls suddenly jumped to up to 1400 calls per day. However, as most questions were repetitive, we chose to introduce a chatbot. As we will implement this project in all three Baltic States, our assistant will be unique: it will speak three languages — Latvian, Lithuanian, and Estonian,"